mario88 Privacy Policy

1. Introduction

mario88 respects the privacy of every individual who uses our platform. This Privacy Policy is provided to inform you — whether a player, visitor or any other user — about how we handle personal information collected during your use of mario88 services.

By registering an account, accessing the platform or using any services provided by mario88, you are considered to have read, understood and agreed to the provisions set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

The mario88 platform operates under international licensing and complies with recognised data protection standards. We also comply with the requirements of the relevant Personal Data Protection Act to ensure your privacy rights are fully upheld.

2. Information We Collect

mario88 collects various categories of information for the purposes of platform operations, account security and regulatory compliance. This information includes, but is not limited to:

• Registration Information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number and encrypted password.
• Financial Information: Bank account number or e-wallet linked to your account for processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency (USDT, BTC, ETH).
• Identity Verification Data (KYC): Copies of identity documents required for account verification in accordance with international compliance requirements.
• Platform Usage Data: Betting activity records, login times, transaction history, game preferences and general usage patterns.
• Device and Technical Data: IP address, browser type, operating system, device identifier and technical cookie data required for session security.
• Communications: Records of conversations with our customer support team via live chat or email.

3. Purpose of Using Information

Information collected by mario88 is used solely for legitimate purposes necessary for platform operations, namely:

• Creating and verifying new member accounts and confirming user identity.
• Processing deposit and withdrawal transactions securely and accurately.
• Providing responsive customer service through 24/7 support in Malay and English.
• Ensuring platform security and preventing fraud, money laundering and activities that violate the terms of service.
• Complying with legal obligations and international licensing reporting requirements.
• Sending information on promotions, bonuses and service updates to members who have given their consent.
• Improving platform functionality, user experience and overall mario88 services based on aggregated usage patterns.

4. Sharing of Personal Information

mario88 does not sell, rent or trade members' personal information to any third party for marketing or commercial purposes. However, in certain situations, information may be shared with a limited set of parties as follows:

• Third-Party Service Providers: Companies that assist us in processing payments, verifying identities or providing technical infrastructure — all of these parties are bound by strict confidentiality agreements.
• Statutory Authorities: When required by law, court order or direction from a legitimate regulatory authority.
• Licensing Partners: International licensing authorities that regulate mario88's operations may require access to certain records within the scope of their oversight.

In all of the above situations, information shared is limited to only what is strictly necessary, and we ensure that those parties comply with equivalent data protection standards.

5. Data Security Measures

mario88 invests seriously in security infrastructure to protect members' personal information from unauthorised access, loss, misuse or disclosure. The protective measures we implement include:

• 256-bit SSL encryption for all data transmitted between your browser and mario88 servers.
• Password storage using one-way hashing algorithms — we do not store passwords in plain text.
• Strict internal access controls — only authorised personnel are permitted to access sensitive member data.
• Continuous system monitoring to detect and address any intrusion attempts or suspicious activity.
• Regular security audits conducted by independent parties to identify and address system vulnerabilities.

6. Data Retention Period

mario88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by law and licensing requirements. In general:

• Active account data is retained for as long as your account remains active with us.
• Data from closed or deactivated accounts is retained for the period specified by legal and international licensing compliance requirements.
• Financial transaction records are retained in accordance with the period set by international financial reporting standards.
• Customer support communication logs are retained for reference and service improvement purposes.

When the retention period ends and there is no legal requirement for further retention, your data will be securely deleted or anonymised.

7. Use of Cookies and Tracking Technologies

The mario88 platform uses cookies and similar technologies to ensure the website functions properly and to improve the user experience. The types of cookies we use are:

• Session Cookies: Temporary cookies required to maintain your login session and ensure the platform functions correctly. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Store your preferences such as language and display settings to provide a more personalised experience on your next visit.
• Analytics Cookies: Help us understand how users interact with the platform so we can continue to improve our services.

You can control or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the mario88 platform.

8. Your Rights as a User

As a mario88 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any information that is inaccurate or out of date.
• Right of Erasure: You may request the deletion of your personal information, subject to legal obligations that require us to retain it.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact the mario88 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

9. Amendments to the Privacy Policy

mario88 reserves the right to amend this Privacy Policy at any time to reflect changes in services, compliance requirements, or applicable legislation. Any material changes will be communicated to members through:

• A notice displayed prominently on the mario88 platform homepage.
• A notification sent by email to the address registered in your account.

The "Effective date" shown at the top of this document indicates when the current version of this Privacy Policy came into effect. Continued use of the mario88 platform after any amendments take effect will be considered your acceptance of the revised policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how mario88 handles your personal information, please contact our team. We provide 24/7 support in Malay and English through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the mario88 platform.
• Email: [email protected]

We are committed to responding to all privacy-related enquiries promptly and transparently. Your satisfaction and trust are mario88's priority.